Return & Exchange Policy

Return Policy

Return Address:

Courtois' Creations Boutique
ATTN: Returns
502 N. 5th st Keokuk, IA 52632

These items are all FINAL SALE and cannot be returned to our warehouse:  

  • Holiday Items

  • Any items purchased with store credit issued in conjunction, or as a result, of sponsored contests or giveaway winnings/earnings

  • All items marked "(Sale)" or "Final Sale" (This includes all items that are listed/purchased from our sale page.)

  • Items purchased at a 15% or more discount. 

  • Items marked as "door busters"

  • Earrings (due to sanitary issues)

  • Bralettes

  • Bath Bombs

  • Items for your head (hats, beanies, headbands, etc) due to sanitary issues

  • Items purchased in our "AS IS" sales

  • Accessories and Gift Items (including: Hats, Jewelry, Koozies, Sunglasses, Drinkware, Mugs, and Scarves) 

  • Jeggings and Leggings

  • SWIM Bikini Tops / Bottoms / One Piece 
  • Bodysuits 

If your order included a "Free Gift" and your returned items drop you under the threshold for the free gift, the price of the free gift will be deducted from your gift card amount (unless free gift is returned.) 

Do NOT attempt to return any items if the above criteria is not matched, for our returns department will not accept it.

 

Restocking Fees

A $5.00 restocking fee will be charged on any shoes that are returned. 

If you return more than five (5) items in a 30 day period, a 10% restocking fee will be deducted from the gift card amount sent. If you return more than six (6) orders in a year, a 10% restocking fee will be deducted from the gift card amount on the 7+ return. We do our best to help you decide the size you need before ordering so please let us know if you have any questions at all before ordering. Before ordering multiple sizes of one item, please ask us so we can help you with the fit! 

Do I need to include anything when I return an item?

When making a return, please include the original invoice (sent via Email), or the original store receipt and any notes (written or via Email) as to why it is being returned.

Returns

All returned items must still have the ORIGINAL TAGS on them.  Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, then we will not accept a return. 

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

In-Store and/or Online Merchandise may be returned for STORE CREDIT only within 10 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges.

Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.

The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

Please allow 3-4 business days for our warehouse to receive your return, and 5-7 business days for our return department to process your store credit.

If approved for a return, a store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

If an order is placed prior to receiving a store credit code, we cannot refund that amount to you. Please wait until your store credit is applied to your account if you’d like to place an order using this credit.

If you place an order and do not use your store credit, we cannot apply that credit afterward. If you have any issues with your credit, please email shop@courtoiscreations.com before placing your order.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.

Exchanges

Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.

We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.

Exchanges may occur in store only.

Defects or Problems With Your Order?

If you have received an item with any problems or defects, please contact us within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.

Damages caused by removing hang tags will not be accepted. Please use scissors to remove all tags. 

We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.